Terms and Conditions

1. Who We Are

CruiseToCity is a private shore excursion and transfer service for cruise passengers. We operate in Barcelona, Marseille, Civitavecchia (Rome), and Tangier. These Terms and Conditions govern all bookings made through our website, by email, or via WhatsApp.
By booking a service with CruiseToCity, you agree to these terms in full.
 

 

2. What We Provide

We offer two categories of service:
  • Private transfers: Door-to-door transport from cruise port to city centre, airport, hotel, or any address.
  • Shore excursions: Guided tours with pickup directly at the ship, including certified local guide, private vehicle, and guaranteed return to port.
All services are provided by independent, licensed local drivers and guides selected by CruiseToCity. We do not own or operate vehicles directly – we coordinate services on your behalf as a booking agent and tour organizer.
 

 

3. Booking and Confirmation

How to book:
What happens next:
  • You receive instant email confirmation with your booking reference
  • 24 hours before your service, you receive a WhatsApp message with your driver’s name, photo, vehicle details, and exact meeting point
  • Payment is due at the end of the service unless prepaid online
Minimum booking requirement:
  • Shared shore excursions require a minimum of 2 passengers to operate. If the minimum is not met, we will offer you a private upgrade or a full refund.

 

4. Pricing and Payment

Table

 
 
Service type Payment method When to pay
Transfers Cash (EUR, USD, MAD) or card At the end of the transfer
Shore excursions Cash preferred; card accepted At the end of the excursion
Prepaid bookings Credit card, PayPal At booking
 
Price guarantee: The price confirmed at booking is the price you pay. No fuel surcharges, no traffic fees, no hidden costs.
 
What is included in the price:
  • Private air-conditioned vehicle
  • Professional driver
  • Certified local guide (for excursions)
  • Complimentary bottled water and Wi-Fi
  • Cruise delay monitoring
  • Luggage assistance
What is NOT included:
  • Monument entrance tickets (unless explicitly stated)
  • Meals and beverages
  • Gratuities (optional, at your discretion)
  • Personal travel insurance

 

5. Cancellation and Refund Policy

Table

 
 
When you cancel What you get
More than 24 hours before pickup Full refund, no questions
Less than 24 hours before pickup No refund
No-show without notice No refund, service charged in full
 
If WE cancel:
  • Weather conditions making the service unsafe (e.g., Calanques boat cancellation in Marseille): full refund or alternative service offered
  • Force majeure ( strikes, port closure, civil unrest): full refund or credit for future booking
  • Minimum group size not met for shared excursions: full refund or private upgrade option
How to cancel:
  • Email: contact@cruisetocity.com
  • WhatsApp: +34 677 99 35 94
  • Cancellations are confirmed within 2 hours during business hours

 

6. Changes to Your Booking

You may modify your booking free of charge up to 24 hours before pickup:
  • Change pickup time (subject to availability)
  • Change number of passengers (price adjusted accordingly)
  • Change destination (price difference may apply)
  • Add child seats or special requests
After the 24-hour deadline: changes are subject to availability and may incur a fee. Contact us immediately – we will do our best to accommodate.
 

 

7. Pickup and Meeting Points

For cruise port pickups:
  • Your driver meets you at the terminal exit, approximately 80 metres from the gangway
  • Look for a sign with your name
  • We monitor your ship’s arrival in real time; if your ship is delayed, your driver adjusts automatically
For hotel or airport pickups:
  • Meet in the hotel lobby or at the arrivals hall with name sign
  • 15 minutes of complimentary waiting time included; thereafter, €15 per 30 minutes
If you cannot locate your driver:
  • Call or WhatsApp the direct number in your confirmation
  • We locate your driver within 5 minutes

 

8. Luggage and Vehicle Capacity

Table

 
 
Vehicle type Passengers Standard suitcases
Mercedes E-Class sedan 1–3 3
Mercedes Vito/V-Class van 4–7 7
Mercedes Sprinter minibus 8–12 12+
 
Oversized items: Strollers, wheelchairs, golf clubs — mention at booking. We confirm the appropriate vehicle at no extra charge.
Excess luggage: If you arrive with more luggage than declared, we reserve the right to provide a larger vehicle at an additional cost, or refuse transport if safety is compromised.
 

 

9. Passenger Conduct

We reserve the right to refuse service or terminate a tour if a passenger:
  • Is under the influence of alcohol or drugs
  • Behaves aggressively or disrespectfully toward the driver, guide, or other passengers
  • Damages the vehicle or property
  • Refuses to follow safety instructions
In such cases, no refund will be issued. Additional costs for damages will be charged to the booking party.
 

 

10. Limitation of Liability

CruiseToCity acts as a booking agent and tour coordinator. The actual transport and guiding services are provided by independent licensed contractors.
 
We are responsible for:
  • Selecting reputable, licensed drivers and guides
  • Coordinating your booking accurately
  • Communicating pickup details clearly
  • Monitoring cruise delays and adjusting schedules
We are NOT responsible for:
  • Acts, omissions, or negligence of independent drivers or guides
  • Traffic delays beyond our control
  • Closure of monuments or attractions due to unforeseen events
  • Personal injury or loss of property during the service
  • Missed flights or ship departures caused by factors outside our direct control (e.g., extreme traffic, port closure)
Insurance: We strongly recommend that all passengers carry comprehensive travel insurance covering trip cancellation, medical expenses, and personal liability.
 

 

11. Special Requests and Accessibility

  • Child seats: Free on request. Specify child’s age and weight at booking.
  • Wheelchair access: Limited. Contact us before booking to confirm vehicle availability.
  • Dietary requirements: For excursions including meals, notify us 48 hours in advance.
  • Mobility limitations: Private tours can be adapted. Contact us to discuss your needs.

 

12. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:
  • Natural disasters, severe weather, or geological events
  • Strikes, lockouts, or labour disputes
  • War, terrorism, civil unrest, or epidemic
  • Port closures or ship itinerary changes imposed by the cruise line
  • Government restrictions or travel bans
In such cases, we will offer a full refund or credit for a future booking – your choice.
 

 

13. Governing Law and Disputes

These Terms and Conditions are governed by the laws of our Country.
Any dispute arising from these terms shall first be addressed through direct negotiation. If unresolved, disputes shall be submitted to mediation or binding arbitration .

 

14. Privacy and Data Protection

We collect only the information necessary to provide your service:
  • Name and contact details
  • Cruise ship name and arrival date
  • Number of passengers and special requests
  • Payment information (for prepaid bookings)
We do not sell your data. We share it only with your assigned driver and guide for operational purposes. Full details in our [Privacy Policy →].
 

 

15. Contact Us

Channel Details
Email contact@cruisetocity.com
WhatsApp +34 677 99 35 94
Response time Within 2 hours, 7 days a week
 
By booking with CruiseToCity, you acknowledge that you have read, understood, and agree to these Terms and Conditions.